How Long Does a Custom Laser Engraving Order Take?

For in-stock products, plan on about 2-3 weeks door to door. Standard production at Llama Laser is 7-10 business days from your order, and best-rate UPS ground shipping usually takes another 3-5 business days in transit. If you need it sooner, a 3-day rush is available for an added fee when capacity allows.

Custom Pantone colors and quantities beyond what's in stock are quoted with their own timelines, and orders of 1,000+ pieces are quoted (including staged delivery dates if you need them). The rest of this post walks through each stage so you can plan around a real date.

What does the timeline look like, step by step?

Step	What happens	Typical time
1. Order and logo upload	You pick the product, color and quantity, upload your logo, and see a digital proof of it on the product	Whenever you're ready
2. Logo review	A real person on our team reviews every logo and how it will engrave	Before production starts
3. Production	Your order is laser engraved in Odessa, Texas	7-10 business days from order
4. Shipping	Best-rate UPS ground, LTL freight for large runs, or your own carrier account	Typically 3-5 business days via UPS ground
Total		About 2-3 weeks for in-stock items

Step 1: Order and upload your logo

On the product page you upload your logo and see a digital proof of it engraved on the actual product, in the color you picked, while you position and resize it. An artwork engine checks the file as soon as you upload it and can often rebuild a low-resolution logo so it's ready to engrave. You can enter a purchase order number at checkout.

Step 2: A person reviews your logo

Before production starts, someone on our team looks at every logo and how it will engrave. If they spot a problem, or a way to make it look better, they'll reach out with a recommendation. Thin lines and very small text are the usual trouble spots. Answering quickly is the simplest way to keep your order on schedule.

Step 3: Production

Standard production is 7-10 business days from your order for in-stock colors and quantities. Laser engraving is single-color and permanent. On powder-coated tumblers the laser removes the coating to show the bright stainless steel underneath. On bare stainless it marks deep black.

Step 4: Shipping

Most orders ship best-rate UPS ground, which usually takes 3-5 business days in transit. Large runs can go palletized on LTL freight, and you can also ship on your own carrier account. Shipping is quoted in the cart. We ship anywhere in the United States, but not internationally.

Can I get a rush order?

Yes. A 3-day rush is available for an added fee, depending on current capacity. Put your deadline on the quote form and we'll confirm we can hit it before you're charged. When you share your deadline, remember to allow UPS ground transit time (typically 3-5 business days) on top of the rush.

How long do large orders and custom colors take?

• Large runs: Big orders may ship palletized by LTL freight. Orders of 1,000+ pieces are quoted, and the quote can include staged delivery dates, which works well for programs that roll out over time.
• Quantities beyond stock: These are quoted with their own timeline.
• Custom Pantone tumbler colors: These are quote-only, with a 500-piece minimum, and take about 10 weeks. See custom Pantone colors for details.

How do I work backward from my event date?

Start with the date you need the items in hand, not the event date itself. Then count backward in business days, which skip weekends and holidays:

1. Pick an in-hand date a couple of business days before the event, so you have time to unbox, sort and set up.
2. Subtract shipping: 3-5 business days for UPS ground.
3. Subtract production: 7-10 business days.
4. Add a cushion for logo questions, quantity changes or a slow carrier day.

Example: Your golf tournament or company event is on a Friday, and you want the tumblers by the Wednesday before. The longer end of the estimate is 10 business days of production plus 5 business days of shipping, or 15 business days. Counting back from that Wednesday, the Wednesday three weeks earlier is the latest you could order with no cushion at all. Ordering four weeks out gives you a comfortable buffer. If you're already inside that window, ask about the rush.

How can I avoid delays?

• Send vector art if you have it. AI, EPS, SVG and PDF files work best. High-resolution PNG or JPG (300 dpi or more) works for most engraving. Clean art means fewer questions during review.
• Confirm your quantities before ordering. Minimums are per product and set by the case size. For example, 20 oz tumblers come in 25-unit cases and 40 oz Mega Tumblers in 20-unit cases. If you're adding names from a list, check the list first.
• Have your ship-to address ready, including any dock or freight details for large runs.
• Reply quickly if our reviewer reaches out about your logo.
• Plan early for the holidays. Holidays don't count as business days, and rush depends on capacity, so year-end orders should go in early. Our holiday tumbler gift guide covers planning.
• Ordering for a team? A company account gives your team shared logos and handles buyer approvals for team orders.

What does it cost?

Every per-unit price includes one engraving location. Extra locations or custom artwork prep cost an added fee, and shipping is extra. As an example, the 20 oz tumbler, our most popular size, is $18.00 each at 25+, $16.00 at 50+ and $14.00 at 100+ (prices as of November 2026; check product pages for current pricing).

Quick answers

Is the 7-10 day production time in business days or calendar days? Business days, counted from your order.

Does the engraving hold up? Yes. The mark is the material itself, not ink, so there's nothing to peel, fade or wash off. The tumblers are dishwasher safe.

What if something arrives damaged? Custom-engraved orders can't be returned. But if anything arrives damaged or defective, or doesn't match the proof you approved, we replace it at no charge.

Ready to get on the calendar?

If your date is four or more weeks out, standard production should leave a comfortable buffer. Upload your logo on any product page and see the digital proof as you go. If you're up against a deadline, put your date on the quote form and we'll confirm it before you're charged. Planning 1,000+ pieces or a custom color? Request a quote and we'll send a timeline with it.