Legal
Terms of Service
These terms govern your use of llama-laser.com and every order you place with us. Plain English where we can, precise language where we must.
Last updated: June 10, 2026 · Version: 2026-06-v1
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1. Who we are
Llama Laser is operated by Llama Laser, a Texas limited liability company with its principal place of business at Llama Laser LLC, 3615 S Co Rd 1317, Odessa, TX 79765 ("Llama Laser," "we," "us," or "our"). These Terms of Service ("Terms") are a binding agreement between you and Llama Laser. By browsing the site, creating an account, or placing an order, you accept these Terms.
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute arising out of these Terms or an order must be brought exclusively in the state or federal courts located in the county of our principal place of business in Texas, and you consent to personal jurisdiction and venue there.
2. Custom products & the digital proof
Every product we sell is custom-engraved to order. When you upload artwork and position, scale, and place it in the live preview on a product page, that preview is your production proof (the "Proof"). By completing checkout you approve the Proof, and the Proof becomes the binding specification for your order — what you see in the preview is what we engrave.
Because each order is made specifically for you, orders are non-cancelable and non-returnable (NCNR) once production begins. If you need to change or cancel an order, contact us immediately; if production has not started, we will cancel and fully refund the unproduced work.
We stand behind our production quality. If finished goods do not match the Proof, arrive damaged, or have a manufacturing defect, we will re-run the affected units at no charge or refund what you paid for them. The full policy — including the 48-hour damage-reporting window — is in our Returns & Guarantee policy, which is part of these Terms.
3. Artwork rights warranty
You represent and warrant that you own, or hold a valid license to use and reproduce, all artwork, logos, trademarks, names, and other content you upload or submit to us ("Artwork"), and that our reproduction of the Artwork as you direct will not infringe or misappropriate the intellectual-property, publicity, or other rights of any third party.
You grant Llama Laser a limited, non-exclusive, non-transferable license to store, display, and reproduce the Artwork solely as needed to generate proofs, produce the goods you order, and fulfill reorders you request. We claim no ownership of your Artwork.
You agree to indemnify, defend, and hold harmless Llama Laser and its members, officers, and employees from and against any claims, damages, liabilities, costs, and reasonable attorneys' fees arising out of or related to the Artwork you supply, including any claim that the Artwork infringes a third party's rights.
4. Prohibited content
You may not submit Artwork that includes:
- Counterfeit marks, or any brand, logo, or trademark you are not authorized to reproduce;
- Collegiate or professional sports team logos, names, or marks without a written license from the rights holder;
- Hate symbols or content that promotes violence or harassment;
- Content that is unlawful, defamatory, or that infringes any third party's rights.
We may refuse, pause, or cancel any order at our discretion over content or intellectual-property concerns. If we cancel for this reason, we will fully refund any work that has not been produced.
5. DMCA / IP complaints
We respect intellectual-property rights and respond to notices that comply with the Digital Millennium Copyright Act (17 U.S.C. § 512). Copyright complaints should be sent to our Designated Copyright Agent:
Designated Copyright Agent
Llama Laser
Llama Laser LLC, 3615 S Co Rd 1317, Odessa, TX 79765
orders@llama-laser.com
To be effective under 17 U.S.C. § 512(c)(3), your notice must include:
- A physical or electronic signature of the copyright owner or a person authorized to act on the owner's behalf;
- Identification of the copyrighted work claimed to be infringed;
- Identification of the material claimed to be infringing and information reasonably sufficient to let us locate it;
- Your contact information (address, telephone number, and email address);
- A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law;
- A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.
If material you submitted was removed in response to a notice and you believe the removal was a mistake or misidentification, you may send our designated agent a counter-notice containing your signature, identification of the removed material and its prior location, a statement under penalty of perjury of your good-faith belief that the material was removed by mistake or misidentification, your contact information, and your consent to the jurisdiction of the federal district court for your address (or, if outside the United States, for any judicial district in which we may be found).
We terminate the accounts of repeat infringers in appropriate circumstances.
6. Pricing, payment & taxes
All prices are quoted and charged in US dollars. Volume tier pricing shown on product pages applies per product, per order. Payment is collected at checkout through our payment processor; we never see or store your full card number. Obvious pricing errors may be corrected before production, and you may cancel for a full refund if a correction affects your order.
We collect sales tax in states where we are registered to do so. If you are purchasing for resale or are tax-exempt, we accept valid resale or exemption certificates — contact us before ordering so we can set up your account correctly.
7. Shipping & risk of loss
We ship via common carriers from our Texas facility. Quoted production and transit times are good-faith estimates, not guarantees. Title and risk of loss pass to you when we deliver your order to the carrier; however, if a shipment arrives damaged, report it to us within 48 hours of delivery with photos and we will pursue the carrier claim and re-run or refund the affected units as described in our Returns & Guarantee policy.
8. Accounts
You are responsible for the accuracy of the information on your account, for keeping your credentials confidential, and for all activity that occurs under your account. We may suspend or close accounts used in violation of these Terms. You may request deletion of your account as described in our Privacy Policy.
9. Limitation of liability & warranty disclaimer
Except for the express defect remedy in Section 2 and our Returns & Guarantee policy, the site and all products are provided "as is," and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, Llama Laser's total liability arising out of or relating to an order or these Terms will not exceed the amount you paid for the order giving rise to the claim, and we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost business, even if advised of the possibility. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
10. Artwork retention
We retain the Artwork associated with your orders so we can fulfill them and make reorders effortless — your logo is ready to go the next time you need more units. We use your Artwork only to produce your goods and proofs. We will not feature your Artwork or finished products in our gallery or marketing without your explicit consent. Retention periods and deletion requests are covered in our Privacy Policy.
11. Changes to these terms
We may update these Terms from time to time. Each revision gets a new version identifier (the current version is 2026-06-v1), and the version in effect when you check out is recorded on your order — so the terms that govern an order are always the ones you actually accepted. Material changes apply only to orders placed after the change is posted.
12. Contact
Questions about these Terms? Reach us at orders@llama-laser.com or by mail at Llama Laser LLC, 3615 S Co Rd 1317, Odessa, TX 79765. You can also use our contact form — a real human will reply within one business day.